Your home is still ours to care for.
Handover is not where our work ends. If something in your home needs attention, a hinge, a drawer, a light or a finish, tell us. Our After Care team picks it up, keeps you posted and sees it through.
Raise a ticket ↗We built it with care. We look after it the same way.
- 01
A person reads every ticket
Your request goes to our After Care team, and someone who knows your home picks it up. Not a bot, not a queue.
- 02
You always know where it stands
We confirm what we have understood, tell you what happens next, and keep you posted until it is done.
- 03
The team that built it looks after it
Design, execution and aftercare sit under one roof, so nothing gets lost between contractors.
Four simple steps, from your first message to a fixed home.
Raise a ticket
Tell us what you have noticed and where in the home. A few lines is enough.
We review it with you
Our After Care team reads it, calls if anything needs clarifying, and agrees the next step with you.
We put it right
If it needs a visit, we fix a time that suits you and send the right people for the job.
We close it together
We only close your ticket once you are happy with the result.
Need help with your home?
Raise a ticket and our After Care team will get back to you.
It helps if you include
- Your name and phone number
- Your community and flat or villa number
- The room and the item, for example a wardrobe shutter or a light
- A good time for us to call or visit
Opens our ticket form in a new tab, in five short steps.
Write to our support team.
If the form isn't convenient, email us the same details and we will take it from there.
Questions clients ask us.
Who can raise a ticket?
Homeowners whose interiors Simplify Home designed and delivered. Planning a new home instead? and our design team will reach out.
What does After Care cover?
That depends on your signed agreement and the brand warranties for the materials and fittings in your home. Raise the ticket anyway: we will tell you clearly what is covered, and agree anything that isn't before any work starts.
Do I need to be at home for a visit?
We agree the time with you first. If you can't be there, a family member or someone you trust can let our team in.